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I need a help

Joining in

Hi. I’ve got the kit of hub and tried to connect the hub to the cable. However the part of the insert is like a needle as well as hub’s one.

That’s why I need a help by an engineer for the installation and please tell me how to book it.

***I’m not good at English so I’m sorry if the context is wrong or strange 🙇‍♀️🙇‍♀️***


Community elder

Forum Team (Retired)
Forum Team (Retired)

Hi Sue02 👋

Thanks for posting, and welcome to our Community Forums!

I'm sorry to hear you are having some trouble connecting your Hub. Do you have a wall socket, that looks like the picture below? There should be a cable that has a needle-like point on the end, this goes into the back of your Hub. The other side would then plug into your wall socket. 

You may find the video here helpful to get things installed and running.


Reece - Forum Team

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