I am new to Virgin Media, and I received the installation kit yesterday, for my broadband. At first I thought it will be easy to setup, but unfortunately it is not, since the cable it is different and it does not match with my wall socket. In other words, I believe I do not have a VM wall socket and I did not book a technician in the first place.
I called yesterday the whole day the VM services to get in touch with the Broadband Team, but no luck. I also tried using the chat on the website and still nothing. On top of that, this morning I received a text message saying that: “Your new Virgin Media is now activated. “ But I cannot use the internet.
Do you mean you don't have a co-axial connection to your router or you don't have an ethernet cable?
The co-axial cable comes from the wall socket into your router and is coloured white with a little screw in round connector that goes into the back of your router. The ethernet cable plugs directly into your computer and the other end plugs into one of the 4 grey connectors above the co-axial cable.
Your post suggests that you don't have an ethernet cable which you can get off ebay or Amazon (if you have an account).
I do have ethernet cable. It is connected to my current router from my previous broadband provider, which it will stop working in a few days.
I thought the VM will be the same, using the same ethernet cable. But in the instruction book it shows to connect the Isolator cable to the wall socket instead, which got me confused. Since I only have another box with no name on it and I believe was the TV connected there in the past.
If you are wondering if I did tried to plug the ethernet cable to my new VM router, yes, I did, and nothing. The wifi is solid green and the green bar is flashing. Then I tried to plug in the isolator cable into the second box where the TV was plugged and the same result.