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I need a VM wall socket for broadband

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Hi,

I need an engineer to visit me to put a VM wall socket for my new broadband. It's been One day since no WiFi and I am having to use my data.

Can someone please help.

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Re: I need a VM wall socket for broadband

What do you mean "It's been One day since no WiFi"?

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Re: I need a VM wall socket for broadband

My WiFi from my previous provider stopped yesterday. And I have the new Virgin media box, and tried connecting but I had no wall socket which is the one I need for this broadband.

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Re: I need a VM wall socket for broadband

Do you instead have a socket installed by one of VM's predecessors such as Telewest or NTL, or do you perhaps have just a cable poking through the wall? If you do, post a photo.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Re: I need a VM wall socket for broadband

IMG_20200730_204057-min.jpg

Here is image.

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Re: I need a VM wall socket for broadband

the connector sticking out of the wall to the right of the telephone box looks like a VM isolator - it has a removable cap - unscrew that and remove it and connect the cable that came with the hub to that and then to the hub

power it up and ring the activation line - if all is ok you should get a solid white light on the hub at the bottom front - if it stays green or flashing green then either the connection is not VM or the line is not connected

if it works you are up and running but it could still do with a tech visit to add the correct wall box - be careful how you book that as they might see it as a mod to a working line and try to charge you a non fault cost of £99 - you would be better to wait for VM here to book something

____________________

Tony
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Re: I need a VM wall socket for broadband

Thanks very much. I didn't know that and I now have connected my router. I have got WiFi now.

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Message 8 of 10
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Re: I need a VM wall socket for broadband

The box you've connected to would normally be hidden behind something like:

So it makes sense that you couldn't see where to plug it in!

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Re: I need a VM wall socket for broadband

I don't have this type of box. But thanks for the help.

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Re: I need a VM wall socket for broadband


@minimanabrar wrote:

I don't have this type of box. But thanks for the help.


I was just saying no wonder you couldn't find where to plug it in!