Menu
Reply
ShidaPenns
  • 20
  • 0
  • 0
On our wavelength
833 Views
Message 1 of 29
Flag for a moderator

I lose internet for about ten minutes every night.

It happens at around 0:30am or so. Not just wifi, but the whole thing, the router loses connection entirely. So I can't even go to 192.168.0.1, until I get connection back.

It's really annoying. Does anyone have an idea of why it could be happening?

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
827 Views
Message 2 of 29
Flag for a moderator

Re: I lose internet for about ten minutes every night.

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
ShidaPenns
  • 20
  • 0
  • 0
On our wavelength
813 Views
Message 3 of 29
Flag for a moderator

Re: I lose internet for about ten minutes every night.

My BQM 

Thanks for the help.

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
805 Views
Message 4 of 29
Flag for a moderator

Re: I lose internet for about ten minutes every night.

We will need to look at it at this time tomorrow to get any kind of proper picture of the WAN side status.

In the meantime can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
ShidaPenns
  • 20
  • 0
  • 0
On our wavelength
793 Views
Message 5 of 29
Flag for a moderator

Re: I lose internet for about ten minutes every night.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

15062500001340256 qam13
251425000012.840256 qam14
352225000012.840256 qam15
453025000012.340256 qam16
553825000012.540256 qam17
654625000012.940256 qam18
755425000013.540256 qam19
856225000013.140256 qam20
957025000013.940256 qam21
1057825000013.940256 qam22
115862500001440256 qam23
1259425000013.540256 qam24
1365825000014.140256 qam25
1466625000014.640256 qam26
1567425000014.140256 qam27
166822500001540256 qam28
1769025000014.940256 qam29
1869825000015.340256 qam30
197062500001540256 qam31
2071425000015.340256 qam32
2172225000014.940256 qam33
2273025000015.340256 qam34
2373825000014.940256 qam35
2474625000014.540256 qam36



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3120
2Locked40.3100
3Locked40.3110
4Locked40.3120
5Locked40.3190
6Locked40.3150
7Locked40.3110
8Locked40.3140
9Locked40.380
10Locked40.3110
11Locked40.980
12Locked40.350
13Locked40.9180
14Locked40.940
15Locked40.920
16Locked40.370
17Locked40.930
18Locked40.370
19Locked40.340
20Locked40.310
21Locked40.390
22Locked40.380
23Locked40.360
24Locked40.3120
0 Kudos
Reply
ShidaPenns
  • 20
  • 0
  • 0
On our wavelength
790 Views
Message 6 of 29
Flag for a moderator

Re: I lose internet for about ten minutes every night.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620005941512064 qam1
23260000040512064 qam3
33940013040.3512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
0 Kudos
Reply
ShidaPenns
  • 20
  • 0
  • 0
On our wavelength
787 Views
Message 7 of 29
Flag for a moderator

Re: I lose internet for about ten minutes every night.

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062+voc-b.cm



Primary Downstream Service Flow

SFID458310
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID458309
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
0 Kudos
Reply
ShidaPenns
  • 20
  • 0
  • 0
On our wavelength
785 Views
Message 8 of 29
Flag for a moderator

Re: I lose internet for about ten minutes every night.

Network Log

Time Priority Description

06/01/2021 10:28:43criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:28:22Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:27:55criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:27:32criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:27:32criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:21:9criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:20:45criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:20:45criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:14:23criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:13:59criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:13:59criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:07:37criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:07:13criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:07:13criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:00:50criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:00:26criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 10:00:26criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 09:54:4criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 09:53:40criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 09:53:40criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
766 Views
Message 9 of 29
Flag for a moderator
Helpful Answer

Re: I lose internet for about ten minutes every night.

You Downstream Power Levels are far too high and you only have three Upstream Channels, you should have 4.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

15062500001340256 qam13
251425000012.840256 qam14
352225000012.840256 qam15
453025000012.340256 qam16
553825000012.540256 qam17
654625000012.940256 qam18
755425000013.540256 qam19
856225000013.140256 qam20
957025000013.940256 qam21
1057825000013.940256 qam22
115862500001440256 qam23
1259425000013.540256 qam24
1365825000014.140256 qam25
1466625000014.640256 qam26
1567425000014.140256 qam27
166822500001540256 qam28
1769025000014.940256 qam29
1869825000015.340256 qam30
197062500001540256 qam31
2071425000015.340256 qam32
2172225000014.940256 qam33
2273025000015.340256 qam34
2373825000014.940256 qam35
2474625000014.540256 qam36

*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
ShidaPenns
  • 20
  • 0
  • 0
On our wavelength
750 Views
Message 10 of 29
Flag for a moderator

Re: I lose internet for about ten minutes every night.

I will wait for a staff member to help me here. Thank you again for the help.

0 Kudos
Reply