I chose a quick start package. Moved house today. VM Hub 3 was on the doorstep, happy days. Downloaded the connect app and followed all the steps. App has real trouble connecting to the hub, start the trouble shooting process. Using apple iPhone Wi-fi connections, I select the hub and after entering the password it tells me there’s a problem. The photo attached is what results from 5 minutes of waiting. “Try the steps below” there are no steps, just technobabble. Before doing any forum-hunting, I tried turning it off and on again, waiting 30 mins each time. I tried resetting the hub after that didn’t work. I checked the service status. I rang the helpline. No operators were in the office due to Covid. My package is activated, but there’s no broadband connection. I could have just moved with BT, but instead there’s this.