Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
91 Views
Message 1 of 5
Flag for a moderator

I just moved my house and I need to wait another week for installation, can i get help faster?

I moved to new house and I need to wait another week for installation is it other way to get engineer faster? I tried to call them, I tried texting them but seems like nobody cares about this and they keep sending me somewhere else to contact someone else 

0 Kudos
Reply
Highlighted
  • 19.65K
  • 1.72K
  • 4.29K
Very Insightful Person
Very Insightful Person
87 Views
Message 2 of 5
Flag for a moderator

Re: I just moved my house and I need to wait another week for installation, can i get help faster?

normally they would offer the first available tech, and i'm sure the text service is getting hammered with requests, the forum staff might be able to take a look in a day or so, but with the current climate doubt will get anything quicker

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 1.68K
  • 92
  • 234
Superfast
87 Views
Message 3 of 5
Flag for a moderator

Re: I just moved my house and I need to wait another week for installation, can i get help faster?

you will have got the earliest appointment available. if you need an engineer visit it means that you can't just connect your equipment up yourself.

-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply
Highlighted
  • 706
  • 89
  • 117
Forum Team
Forum Team
81 Views
Message 4 of 5
Flag for a moderator

Re: I just moved my house and I need to wait another week for installation, can i get help faster?

Hi there

I can take a look for you

I'll pop you a private message to take some personal details as we'll have to pass security.

Thanks

Christy

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 24.81K
  • 1.43K
  • 3.16K
Alessandro Volta
80 Views
Message 5 of 5
Flag for a moderator

Re: I just moved my house and I need to wait another week for installation, can i get help faster?

A week is a good turnaround.

How much notice did you give you were moving and to arrange installation?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply