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I haven’t received Welcome email

Joining in


On the 6th of July, we hired virgin broadband for or new house. A part of the pre-contract documents, we haven’t heard anything at all from virgin, no welcome email (no account number or area code). The provisional installation date was on the 10th, and again no one has contacted or send us anything.

Please, we need a solution asap!


Problem sorter

Hi @Raquelamsa 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more