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Sooooo
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I have not received wall socket

Hi I just had my new virgin media hub 3.0 but I don’t have a virgin media wall socket.

I am new to virgin media 

How can i get the wall socket ? 

I have chosen self install 

 

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Very Insightful Person
Very Insightful Person
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Message 2 of 5
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Re: I have not received wall socket

you need a tech - wait here for VM or give them a ring

what happened to the wall socket that was there - if they have allowed self install there must have been VM there before

____________________

Tony
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Roger_Gooner
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Re: I have not received wall socket

In some properties the wall socket will have the logo of a predecessor company such as Telewest or NTL, and it should still be fine so longer the the cable is connected.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Very Insightful Person
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Re: I have not received wall socket

Look at this to help:

https://www.virginmedia.com/help/installing-virgin-media


As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Very Insightful Person
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Message 5 of 5
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Re: I have not received wall socket

Self installs are only offered if there has been a service in use at the property in the last few years.

The sockets are VM property & should not be removed, however if the previous occupant was not a Virgin customer or was & then changed provider they may have removed it.

Check on you outside wall for an omni-box which terminates the cable from the street. If this is also missing it gets even more complicated as a repull back to the street cabinet will be required, causing further delays. Omni-boxes are usually brown (as below) but older ones may be grey.

Omnibox.jpgVirgin brown omnibox

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