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I have not received wall socket

Hi I just had my new virgin media hub 3.0 but I don’t have a virgin media wall socket.

I am new to virgin media 

How can i get the wall socket ? 

I have chosen self install 

 

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Re: I have not received wall socket

you need a tech - wait here for VM or give them a ring

what happened to the wall socket that was there - if they have allowed self install there must have been VM there before

____________________

Tony
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Re: I have not received wall socket

In some properties the wall socket will have the logo of a predecessor company such as Telewest or NTL, and it should still be fine so longer the the cable is connected.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Re: I have not received wall socket

Look at this to help:

https://www.virginmedia.com/help/installing-virgin-media


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Re: I have not received wall socket

Self installs are only offered if there has been a service in use at the property in the last few years.

The sockets are VM property & should not be removed, however if the previous occupant was not a Virgin customer or was & then changed provider they may have removed it.

Check on you outside wall for an omni-box which terminates the cable from the street. If this is also missing it gets even more complicated as a repull back to the street cabinet will be required, causing further delays. Omni-boxes are usually brown (as below) but older ones may be grey.

Virgin brown omniboxVirgin brown omnibox

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Re: I have not received wall socket

I have the same issue, please can someone help

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Re: I have not received wall socket

Hi I’m Jack(23643) a Virgin media Tech

Could you please private message me about this issue. There may be several different things I can do to help but I will need account numbers etc.                                                                                        

If you would like to learn more about receiving £50 of your bill please private message me.

Kind Regards

Jack VMTech


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: I have not received wall socket

Hi Jack I didn't reply as I was not sure if you were actually a forum team member (as your profile says you have retired, you joined on the same day as you replied to me, and have not made many other posts)
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Re: I have not received wall socket

Hi i have the hub 3.0 and dont have the wall socket for it what do i do? 

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Re: I have not received wall socket

Hi oliver_sullivan, 

 

Welcome to the Community and thank you for posting. 

 

I am sorry to hear you have not been able to complete your installation due to there not being a socket. 

Was there a socket there previously that has been removed?

 

Unfortunately i have been unable to access your account via the community details but could you please confirm if you have arranged a technician to visit and install the equipment? If not, please do let us know and we will get this arranged from here. 

 

Thank you 

 

 

Nat
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