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I have no welcome email or bill

I can’t set up my router and I haven’t received any emails or bills from virgin so I can’t get through to anyone on the phone because I have no account details... what do I do?! This is ridiculous 

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Re: I have no welcome email or bill

Thank you for your post Mills4296 and welcome to our community.

 

Could we please confirm if you've received the Hub? This would include instructions on how to set this up, if you have any trouble doing so we can then change the appointment to a manned install if needed.

 

Have you received any further communications from us including the direct debit confirmation? 

 

Have you also been able to check your spam folders of the email you signed up to us with, in case these communications have gone automatically here?

 

Let us know how this goes.

 

Thank you, Emily.

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Re: I have no welcome email or bill

Hi, I had the exact same problem, would I be able to receive the same help?

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Re: I have no welcome email or bill

Hi @Mya 

I can drop you a PM to help with this

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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