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CD91
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I have no virgin connection box in my house only open reach

I have my kit being delivered Thursday for a quick set up as they said VM has been here before. However I have checked the whole house and outside and we have nowhere to connect to. My old provider is disconnecting my open reach connection Thursday night 

I'm worried I'll be without Internet and I work from home 

 

Do you know who to call so I can get an engineer out

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-tony-
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Alessandro Volta
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Re: I have no virgin connection box in my house only open reach

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

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CD91
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Re: I have no virgin connection box in my house only open reach

There is none of what you have described

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-tony-
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Alessandro Volta
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Re: I have no virgin connection box in my house only open reach

You need to book a tech and work out how to keep your existing is active until VM sort things

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CD91
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Re: I have no virgin connection box in my house only open reach

Yes I'm aware but I do not know the best contact number for them?

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-tony-
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Alessandro Volta
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Re: I have no virgin connection box in my house only open reach

0345 454 1111

 

 

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