I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it.
Can I have engineer visit and setup it? Thanks
Call the pre-installation and delivery team on 0800 052 1734
Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.
If no luck, call the number above for a tech installation.
Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right socket.
We can of course sort this out for you, I am going to send you a PM.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?