I don't have the Virgin Media Wall Socket, but have this. How do I connect?

[dineshgupta1832]

I have the above Virgin box, and the wire from the box. But this wire doesn't go into the wire for Hub 3. What do I do? Thanks!

[dineshgupta1832]

I opened the box to have a wee look, and this is what I found.

[dineshgupta1832]

I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up.

The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs.

[Adduxi]

Unscrew the white cable with the black collar. Your QuickStart cable will push onto the grey wire coming out from the wall. It’s a tight fit so may need a bit of pressure to get it on. 
That other cable is a TV aerial btw and will not work. 

[Roger_Gooner]

You can follow the cable from the socket and see if you can plug it into the hub.

[sayekm]

I always remove obsolete cables..just looks messy 😁.

Unscrew the part marked red and throw that cable in the bin. Then your problems are sorted.