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Mikhail_Lopez
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I don’t have a virgin wall socket

Hi, just recently joined Virgin, I ordered a quick start kit but I don’t have a virgin wall socket. Is there any way to have an engineer come and install it? Anyone also know the price for an installation?

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Adduxi
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Message 2 of 15
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Re: I don’t have a virgin wall socket

There may not be a socket.  It may just be a cable, so check outside for a brown or grey omnibox and trace the wires going inside.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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-tony-
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Message 3 of 15
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Re: I don’t have a virgin wall socket

if you find an internal cable you need one of these

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

that will let you connect the supplied isolator cable

____________________

Tony
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Hayley_S
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Message 4 of 15
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Re: I don’t have a virgin wall socket

Hello @Mikhail_Lopez.

 

Welcome to the community page, thank you for posting on here.

 

I am sorry to see you are having issues with your new starter kit.

 

Did you sign up online? Or did you sign up with an agent who checked to see if you would need a installation?

 

Please let me know.

 

Many thanks,

Hayley
Forum Team



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Mikhail_Lopez
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Message 5 of 15
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Re: I don’t have a virgin wall socket

Hi,

I signed up online and it said that virgin can send me a quick start kit, however, I did not realize I needed to have a virgin wall socket 

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Molly_G
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Message 6 of 15
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Re: I don’t have a virgin wall socket

Thanks for coming back to us @Mikhail_Lopez,

 

Have you received your equipment already?

 

Kind regards,

Molly_G
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Mikhail_Lopez
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Message 7 of 15
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Re: I don’t have a virgin wall socket

Yes I have

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Mikhail_Lopez
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Message 8 of 15
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Didn’t schedule a engineer/ do not need one anymore

Hi all, I didn’t schedule and engineer and got my broadband working already, how does one cancel the engineer appointment 

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David_Bn
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Message 9 of 15
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Re: I don’t have a virgin wall socket

Thanks for confirming Mikhail_Lopez

 

If you can please call our pre-installs team on 0800 052 1734, they will be able to turn your QuickStart installation into a manned install

 

Kindest regards,

 

David_Bn

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David_Bn
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Message 10 of 15
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Re: Didn’t schedule a engineer/ do not need one anymore

Do you have access to your self-care account?

 

If so, you will be able to alter any appointments via that method

 

If you're unable to register, do feel free to come back to us and we'll seek to do this for you once data protection has been passed via our private messaging function 

 

Kindest regards,

 

David_Bn

 

 

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