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I did not receive my order

Hi, I ordered my broadband on 1 st of April but not jet receive any link for collections. Any one help me?

thank you 

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Re: I did not receive my order

 

Hi,

You can text 07533051809 and explain the issue, hopefully they can advise you if the parcel has been lost or if the delivery has been delayed. Please do appreciate, we are extremely busy and it may take a little while for our team to reply.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: I did not receive my order

I did speak with Virginmedia customer service, they can’t give me the offer which is not active now. After I placed the order they send me all details. Now they said there’s a human error 

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Re: I did not receive my order

Hi,

If you're struggling with getting through to CS and the Live chat is not currently available on the main VM website when signed in, a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.


Here to help! I'm a technician helping out whilst working from home. Find out more


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