I know its a frustrating time trying to get through to anybody, best thing I can say is to call at 8am on the dot, on 0345 454 111 choosing options 1-1-4-4 to leave and they should be able to sort you out.
Hi this can't be done on the forum, I know it's not what you want to hear but phoning is the only way if you try first thing in the morning 8am you may get easier. Regards Micky
It's an absolute disgrace how difficult Virgin make it to cancel your account. I run an online Subscription business and my card processors insist that I have an online option to cancel any recurring bills. Why aren't Virgin bound by the same rules? It's a joke, cancelling should be a simple process.
It is a simple process, you can ring up and cancel, or you can cancel via the post. Shouldn't take more than about 10 minutes either way if you do it at 8am.
Virgin are not bound by the same rules as you because they take payments by direct debit and not via cards.
If you are trying to ring after work then yes, it will be difficult and could take several hours to get through to someone. That's why you don't bother and just send a letter instead, 10 minutes max. Easy. Or ring first thing in the morning when queue times are low.
I've tried at various times throughout the day and cannot get through. Not everyone can ring at 8am, and if they did, nobody would be getting through then either 😂
I can't write to them about changing an installation date, I need to talk to someone.
