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I can’t find wall socket that is compatible with the cable

Joining in

I’ve received self-installation kit today. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. I can’t push the red label end of the cable into that socket. How can I fix this? Should I need to call an engineer? If so, where can I make the appointment? Could someone from Virgin Media contact me? Here’s the photo of the socket available in my flat.




Very Insightful Person
Very Insightful Person

That is a socket for a Freeview TV, so all it connects to is an antenna on the roof. You will need a technician assisted install.

Call the pre-installs team on 0800 052 1734

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team
Forum Team

Hey HtetAung, thank you for reaching out and a warm welcome to the community and I am sorry to hear this.

I can see you've spoke to the team about this, did they manage to get this resolved for you at all? Cheers 

Matt - Forum Team

New around here?