Virgin Media Community

[steve21069]

am unable to connect to my hub and just keeps rebooting yet am on internet ok

[-tony-]

dont understand - how can you not connect to the hub

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

[Serena_C]

Hi @steve21069

Welcome back to our Community Help Forum 🙂

I tried to run a few tests on your Hub but unfortunately the Hub was unreachable at the moment - is it switched on?

Please do let me know 🙂

Kind regards,

Serena