Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

I Need a Virgin Media Wall Socket

KGibbs_1
Joining in

on ‎24-10-2023 16:34

I Need a Virgin Media Wall Socket - I seemingly do not have any of the connections in my flat that are required for this. Not sure what todo here

0 Kudos
3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎24-10-2023 17:16

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos

KGibbs_1
Joining in
In response to Tudor

on ‎24-10-2023 23:19

Is there no way to book via text/chat as phone calls are not exactly the strongest point for me

 

the cables/box doesn’t exist in my flat 

0 Kudos

Travis_M
Forum Team (Retired)
Forum Team (Retired)
In response to KGibbs_1

on ‎27-10-2023 10:57

Hi @KGibbs_1 

 

Thanks for posting on our community forum and sorry to hear about the mishap with the socket

 

I'll drop you a private message now to collect some more information so we can have this resolved for you, keep an eye on your inbox for a message from myself.

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top