Virgin Media Community

[Marcokobra]

I just receive my broadband but I realize that the plug in the wall for the connection of internet is different from the cable.

I might need an engineer to solve the problem out. But unfortunately I tried to contact you without any answer. Could you kindly help me out?

Cheers

[-tony-]

this place is not a direct line to VM - staff will get to the thread but it could take a while - you need to ring for quicker access - in the mean time

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

post photos of what you have and what you find

[David_Bn]

Good Morning Marcokobra,

Thanks for your post on our Community Forums and a very warm welcome to you!

I can see that you've recently spoken to our team in regards to arranging assistance from our engineers to install your services. 

Can you confirm for me and the thread if you have now been issued with an installation date?

Kindest regards,

David_Bn

[Marcokobra]

Hello! Yess I ve got an appointment with an engineer on 25th! Thank u so much!

[Lisa_CC]

Thanks for updating us Marcokobra and do keep us updated on how the visit goes.

Thanks,

Lisa