on 01-11-2023 18:43
I have just replaced my hub3 with a hub5. My phone is connected but only with my old network name and password it doesn't see my new network name? Virgin connect app also see's my hub5.
on 01-11-2023 19:20
When you installed the replacement VM Hub 5, what did you do ?
1) Leave the Hub 5 to have the factory default Wi-Fi name + Password ?
2) Change the Wi-Fi name + password to be the same as the previous Hub 3 ?
Is there a little more to this E.g. VM Pods, your Wi-Fi Repeaters, Powerline / Wi-Fi extenders ?
on 03-11-2023 19:55
Hi @Dcasspow, thank you for your post.
If you could please answer the questions asked by @Client62, that'd be much appreciated.
Also, have you tried doing a factory reset on the Hub 5 to see whether that makes any difference at all? Advice on how to do so can be found here.
Please pop back to us at your earliest convenience.
Regards,
Daniel
on 03-11-2023 23:07
Don't think I changed anything when first installed. Tried a factory reset and the new network name is visible until fully restarted and then reverts to my old network name. Not using any vmpods or anything else you've asked.
on 06-11-2023 09:29
Thank you for the response @Dcasspow
Did you set up the router as seen here https://www.virginmedia.com/help/broadband/set-up-broadband You can also change your Network name manually as seen there too.
Thanks,
on 06-11-2023 18:25
I have done a manual name and password change, thanks for your help. Still unsure what actually happened though.