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dougstar58
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Hub5

on ‎30-04-2022 11:33

New hub 5 installed. Can't use wi-fi on any phones tablets etc. Error message says connected- no internet🤔

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Adduxi
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Re: Hub5

on ‎30-04-2022 13:47

Sounds like the Hub has not been activated.  Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.

 

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Steven_L
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Re: Hub5

on ‎02-05-2022 13:54

Hey @dougstar58,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm really sorry to hear that you're having issues with your hub, have you been able to get this resolved, with the help from @Adduxi?

Regards,

Steven_L

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