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Hub5 didn't come with power supply

royncath
Joining in

on ‎08-09-2023 15:10

Hello, I recently upgraded to gig1 fibre but my Hub5 package was missing the power supply.

How do I go about getting this?

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4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

‎08-09-2023 15:46 - edited ‎08-09-2023 15:47

A VM person ought to respond soon.  Is the old Hub still working?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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royncath
Joining in
In response to jbrennand

on ‎08-09-2023 15:53

Thanks

Yes, luckily old hub is still working.

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Megan_L
Forum Team
Forum Team
In response to royncath

on ‎08-09-2023 16:03

Hi Royncath,

Thanks for using the Community Forums to get a power supply sent for your new Hub, sorry this didn't come in the packaging already! I would be more than happy to look into this for you 😊

I'll get a Private Message sent over to you now so we can get this ordered ASAP. 

Speak to you soon!

Thanks,

Megan_L

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Megan_L
Forum Team
Forum Team
In response to royncath

on ‎09-09-2023 10:02

Hi Royncath,

Thanks for chatting with me in our Private Messages, I am glad I managed to get this ordered for you 🤗

You can also check your order on your MyVM under "Orders", please give it a few hours to update though seen as I've only just keyed it onto the system 😊 

If you need any further help, please let us know!

Thanks,

Megan_L

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