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Hub4 installation; solid red light

Joining in

I received my hub4 and tv box today. I have installed the hub4 correctly and the cables are firmly in, however I have no connection and there is a solid red light. 
I rang vm who said they will activate it and in 15-30 mins I should expect it to flash and then there to be a white light however nothing happened and the hub is still displaying the solid red light and I have no connection. 
I have tried restarting the hub a few times but this isn’t resolving it.

Can anyone help before I call them in the morning? 


Up to speed

Do a pin hole reset for at least 60 seconds. If that doesn’t work it sounds like it’s not been activated..

Hub 5 Modem Mode, Asus XT8
My Broadband Ping - Gig1 Modem Mode

Forum Team
Forum Team

Hi @Gabmary thanks for your post here - welcome! I'm sorry to hear of the concerns you've raised here regarding being offline.

It looks like that since your post, you've been able to get the help you've required here and have got things sorted which is great.

If you do need any further help however, please don't hesitate to let us know.

Many thanks