Virgin Media Community

[RoneyCervinski]

 Hub won't reset no matter how long i hold the resetting  button for, no wifi signal, no connection with the cable as well. 

[Adduxi]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Wait here a day or two for a VM Mod to pick this up, or ring the fault in.

[Matthew_ML · Accepted solution]

Hey RoneyCervinski, thank you for reaching out and I am sorry to hear you are having some issues with your Hub.

I have taken a look at my side and I can see you also reached out to the contact centre team, did they manage to get this resolved for you? Thanks 

[RoneyCervinski]

Not really they've said that i will get a new Hub4 delivered today, so im waiting 5 days without Internet.

[Beth_G]

Hey RoneyCervinski,

We can see that you recently cancelled your engineer visit, is this because the issue has now been resolved?

Do let us know if you still require any assistance.

[RoneyCervinski]

Got the router replaced, problem solved.

[Natalie_L]

Thank you for updating the thread RoneyCervinski.

We are happy to hear this is now resolved but do please reach back out if we can assist in the future. 

Take care,