Virgin Media Community

[SH3user]

I have noticed that my hub4 automatically reboots over the past few days. I assumed that it was a FW upgrade so I tried to login to the hub4 with my user defined password and found that it reverted to the factory password instead. All my other settings, Modem Mode and Light Ring off remain intact. Could this be a hack/security issue? I performed a factory reset and the hub4 but it would not allow me to set a new password after a reboot but logging in to with the default password I could change it in the hub4 settings.

[Adduxi]

The Hubs do, the very odd time, throw a strop and reboot themselves.

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

If this fails, maybe the Hub is faulty and will need replaced?

[Gareth_L]

Hi SH3user

Thanks for your post and sorry to hear 

How have things been since your last post

If no better and you need this looking at,

I have sent you a private message to gain account access

Please ignore it if you don't require any assistance

Gareth_L