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Imaman421
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Hub3

I ordered my hub3 (QuickStart package) and I’ve set it up how it should be and it has a constant WiFi (green) and flashing green power light, it’s been over a day and still no luck, anyone know a solution? 

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MikeRobbo
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Alessandro Volta
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Re: Hub3

It sounds like the box hasn't been activated yet.

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

You could also try the following, call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting New accounts and Set Up for them to complete the setup and activation. That is 150 from a Virgin landline options 1,1,1 and 4 or 0345 4541111 from any other phone, options 1,1, 2 and 4.

Best time to call is 08:00


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Imaman421
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Re: Hub3

  • I’ve already rang through the automated voice and activated it, but was waiting hours to get though to virgin so I gave up. I’ve run tests and it can’t see the problem, my online says everything should be running fine, but it still stays the same.
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