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Kimberrilee
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Hub3 won’t turn on

Hi there,

Just a quick one - my Hub3 is not turning on at all (just in time for lockdown!🙈) I’ve ran all the troubleshooting and checked the socket and all is fine, but no lights are turning on on the hub.

ive tried to call but have been told the call centres are closed due to Covid, and no one is getting back to me on the message centre on the app either. Help! I work from home and need a new box and/or a solution ASAP!

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MikeRobbo
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Alessandro Volta
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Re: Hub3 won’t turn on

Check the small switch on the rear of the Hub next to the power cord.

Does the PSU get warm ?

 


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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