Hi, new to this sort of thing.. and the virgin company!
I've set up onto broadband only, and have had WiFi for a few days. Although all I see is a solid yellow light. I've tried look on the app to turn a devices WiFi off and kept getting an error. Then I went to reset the hub and now I can't connect and it won't authenticate the connection?? Please help me ASAP!
Note: when I received my router, I called customer services as it didn't look new, it had marks all over it and grime on the back and the login card. After noting this with customer services I'm told that there is no stock for replacements and I'll be notified in (x) days? This isn't really a great start with a new company so far! 😞
Hi, thanks for your response. I tried this and its still the same 😞
Spoke to CS and the chap said that a solid yellow light means everything is running perfectly fine, is that right then? The Internet is OK now and the app is working again. Just seems odd that that a yellow light is good and a green is bad lol
Yes that's correct. When it boots up it will flash green while its searching for network. It will then lock DOCSIS 1 and go solid green and is searching frequency's to lock onto. When that's done it will go solid white/yellow
I work for Virgin Media - but all opinions posted here are my own