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Hub3 red light and replacement

Dodo2023
Joining in

Hi, 

I have had a permanent red light on my Hub 3 for 2-3 months now and when I contacted support when it first happened, we went through all the tests/resets etc but they said that as everything was working OK, they wouldn't do anything about it. However, in conversation with a customer service agent (Grace) this morning while renewing my contract, they told me to contact Virgin to request a new Hub 5. I have tried phoning but the options are not clear so am asking for help via this forum please?

3 REPLIES 3

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Dodo2023,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been experiencing this with your Hub, I can certainly go about replacing this for you, so that I can do this I will need to confirm some details from you in a private message, if you have not used this feature before you can access it via the envelope at the top of your screen.

Joe

Dodo2023
Joining in

Thanks Joe, i have replied to your private message.

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Dodo2023,

Glad we were able to go about booking in the replacement Hub visit for you, if you do require anything further please do let me know.

Joe