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22royce
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Hub3 led's

Hi

I've just replaced my router with a new Hub3.

In the instructions it says the led should go white!

However it has remained yellow! It seems to work fine apart from the yellow led.

Is this anything to worry about?

Thanks in advance 

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MikeRobbo
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Message 2 of 13
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Re: Hub3 led's

Check >> HERE <<


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Z92
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Re: Hub3 led's

If it's a whitish yellow then it'll be fine 

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Andrew-G
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Message 4 of 13
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Re: Hub3 led's

If it's a whitish yellow then it'll be fine 

Or more likely not.  Because the multi-colour LED functions as the overheating indicator, if the LED ain't working proper, the hub's a bad 'un.  This question has been checked out behind the scenes, and if the hub has a non-white light during normal router mode operation (other than accepted magenta and green indicators), then you should try a pinhole reset, using the hole on the back of the hub.  That'll wipe all custom passwords and settings, but can restore operation if this is a hub firmware problem.  If after a reset the light is still orange, yellow or red, then you will need a replacement hub.  

Try the reset.  If you don't have a white light after that then we can flag this for the forum staff to sort out a replacement Hub 3.

 

 

 

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22royce
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Re: Hub3 led's

Tried the pinhole reset as suggested, however the led is still yellowish white...

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Andrew-G
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Message 6 of 13
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Re: Hub3 led's

I'll flag this for the forum staff to advise (still may take a few hours for them to respond).  You might want to post a photo of the hub - if the colour is near enough white then they may judge that to be acceptable, but anything that clearly passes as yellow would be faulty.

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22royce
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Re: Hub3 led's

That's great thanks 

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22royce
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Message 8 of 13
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Re: Hub3 led's

16019710399176900474581949975637.jpg

I've taken this, although it looks "white" in the picture.

In real life it is very similar to the yellow of the leaflet, but illuminated 

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Chris_W1
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Re: Hub3 led's

HI 22royce, thanks for the image, from looking at the picture it does appear to be white, Can you confirm what issues you are having with the connection? Have you gone through diagnosis here. Please let us know if you are experiencing any issues with the connection? ^Chris 

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Z92
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Message 10 of 13
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Re: Hub3 led's


@Andrew-G wrote:

If it's a whitish yellow then it'll be fine 

Or more likely not.  Because the multi-colour LED functions as the overheating indicator, if the LED ain't working proper, the hub's a bad 'un. 


I think there are some variances in the various hubs and they are not all the exact same colour, I say that because mine was always a yellowish white before I put it into modem mode and now it's clearly red rather than magenta, but since I've got no problems with my connection at the moment, I'm ignoring it's colour as it's close enough to the expected colour. 

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