Hi,
I am having an issue with my Hub3 in modem only mode, it has been working fine in its current location but today has now stopped working and is showing a solid Red Led on the front.
I have run the online tests via my iPhone which all say the Hub3 is working correctly, but I have no connection to the internet via my LAN network. The router I have connected to the Hub3 show an external IP address but no internet access.
The information on the forums seems to suggest the unit has over heated and stopped working, but this only happened late in the day.
I have rebooted both a number of time but still no change, I have had a similar issue before when I was using a Hub3 as the router and the engineer who came out advised I had “burned the unit out due to very high use / constant high traffic”.Then then advised (after installing a new Hub3) I would be better to use it in modem only and use a 3rd party router, which has now worked fine since.
If this is indeed the same issue please can you arrange a replacement, or better to be sent out to my home as this will be the 4 or 5 unit that’s failed since having a Hub3 installed.