Red light came on to the Hub 3 yesterday. According to the website this means that the hub is overheating. Contacted Virgin Media and have been told that there is no problem and it should resolve itself in a couple of days. When I pushed them on it that surely the constant red light meant that there was something wrong, I was told that the internet connection was working fine and there was nothing wrong with the Hub3. Also if I wanted a new Hub it would cost me £99. Eh no I don't think so, I'm already paying more than £100 a month. I informed them that if it does not resolve itself in the next 72 hours, I will be phoning back.
Appointment went very well. The Hub did need to be replaced so the information that I got from the contact centre was completely wrong. The engineer installed the new Hub and all up and working in no time at all. Thanks for your help