Virgin Media Community

[Neliopita]

Hi, 

Since I’ve had the hub 5 various devices just drop out of connectivity and they won’t reconnect unless I restart the router, my tv, Apple TV, iPhone, cctv and several laptops have all become laggy, something that hasn’t happened in all the years I’ve been with virgin, and when they are connected they show a good speed too  

any help greatly appreciated.

[legacy1]

Router mode was not tested that well use the hub in modem mode with a better wifi router having 1Gb ports.

[Hayley_S]

Hello @Neliopita,

Welcome, thanks for posting.

Sorry for any issues with your Hub-5.

I have checked the system for any faults, I can see that you are facing some intermittent issues. But the levels are within spec, can you please visit our help page on how to improve your Wi-Fi? 

Also try using some devices on the wired connection, as this can help with the Wi-Fi strength on other devices.

Many thanks