Hub set up

[stacie2404]

I have tried to set up my hub but I don’t know how to. I had sky and they only had one wire out of the telephone box on the wall. Please help 

[-tony-]

if there is no other wiring you need a tech to sort it dial 0345 454 1111

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

[Beth_G]

Hi stacie2404,

Welcome to the Community Forums! Thank you for your first post.

I'm sorry to hear that you had some problems installing your equipment. I can see that you were able to speak with our team regarding this - have you been able to get things sorted?

If you do still need help, please don't hesitate to get back in touch from here.

Kind regards