on 29-09-2022 15:41
Hi , my hub has red light on constantly I have rebooted it with no change . It’s out in the open never had problems before been like this 3 weeks now . From reading other posts I will need a new one but difficult to contact Virgin over this matter .
on 29-09-2022 16:22
Hi there Gavin8,
Thanks for your post and welcome to the community.
Apoolgies for the problems faced, we'll need to get a technician out to resolve this, I've dropped you a PM to discuss further.
Regards,
on 29-09-2022 18:24
Thanks for your cooperation over PM Gavin8,
That appointment has now been booked for you.
If you do need to reschedule at any point, you can via your MyVM account.
All the best,
on 07-10-2022 16:49
All sorted now thanks very much
on 10-10-2022 08:38
Thanks for the confirmation @Gavin8.
Do feel free to return to our Community Forums, if you experience any further issues with our services.
Kindest regards,
David_Bn