Virgin Media Community

[Mimisefthymiou]

My Hub has suddenly stopped working in the middle of the day.

I have booked a technician who is due to be arriving tomorrow. If the hub needs replacement, will the technician have replacement hubs along with them or will that have to be a separate fix?

[jbrennand · Accepted solution]

By stopped working, do you mean.... dead to the world - or no connectivity but flashing lights everywhere?

The Tech will usually just swap the Hub from their stock and see if that fixes it. If not they will then investigate the cabling/connections etc.

[Mimisefthymiou]

Hey John,

It is seemingly dead to the world. No lights are coming on. I've tried to use a different socket, etc, but nothing seems to work.

[jbrennand]

Other than testing/swapping the fuse in the plug - all you can do is wait for the Tech.

[Mimisefthymiou]

Thank you John, I'll do just that.

[Nathan_B]

Hi there @Mimisefthymiou, welcome to our forum and thanks for your post.

Sorry to see you had been having issues with your hub. I hope the engineer who visited was able to have this resolved for you.

If you need anything further please let us know.

Regards

Nathan