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Hub needs reboot most mornings

trickytreez
Joining in

Hi, not sure if my hub is just getting old, or if this indicates a wider problem but for the last couple of weeks I’m finding I’m having to reboot my hub most mornings.  Yesterday there did appear to be a wider issue (from Down Detector), but other mornings I’ve lost internet and a reboot of the hub does fix it.
Is there anything I can do to try and fix this?

Thanks

5 REPLIES 5

John_GS
Forum Team
Forum Team

Hi @trickytreez 

Thanks for posting and welcome to the community.

Sorry to hear of any internet issues. I have ran a system check and no issues are showing, all levels in spec and no area issues.

Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode), 
• Don't log in, click on 'router status' 
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at https://www.thinkbroadband.com/broadband/monitoring/quality
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂

John_GS
Forum Team


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Thanks for coming back to me

I’ve had a monitor running for a while:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bbd489f044a948bba4f38465086d6a5e48... 

5D00B1BF-A95E-49B3-96A4-6705A449696B.pngC9A58783-2D7E-4727-8D40-224C77CDB120.png5EB83487-2537-4FD8-9F94-39184EAA3D08.png5F2159A0-199F-4EC8-9CAF-E9026E1C939D.pngA37DB5C8-51D5-414A-AE1E-28D9B46AEA07.png

Your upstream channels are porked.

Sorry to hear of the broadband issues trickytreez, from checking this will require a technician visit. I will send you a Private Message to get some more details from you to arrange this.

 

Rob