on 23-03-2023 09:01
Hi, not sure if my hub is just getting old, or if this indicates a wider problem but for the last couple of weeks I’m finding I’m having to reboot my hub most mornings. Yesterday there did appear to be a wider issue (from Down Detector), but other mornings I’ve lost internet and a reboot of the hub does fix it.
Is there anything I can do to try and fix this?
Thanks
on 25-03-2023 11:30
Hi @trickytreez
Thanks for posting and welcome to the community.
Sorry to hear of any internet issues. I have ran a system check and no issues are showing, all levels in spec and no area issues.
Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at https://www.thinkbroadband.com/broadband/monitoring/quality
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂
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on 25-03-2023 18:17
Thanks for coming back to me
I’ve had a monitor running for a while:
on 25-03-2023 18:26
on 26-03-2023 16:34
Your upstream channels are porked.
on 28-03-2023 16:44
Sorry to hear of the broadband issues trickytreez, from checking this will require a technician visit. I will send you a Private Message to get some more details from you to arrange this.
Rob