on 13-09-2022 06:59
I received my new hub yesterday. The previous tenant had virgin media at home, therefore there must be a virgin media socket somewhere, yet nowhere to be seen. The only thing that resembles an internet socket is the one attached in the image, yet I believe that’s the phone socket? I connected the hub to that socket yesterday and it wouldn’t reach the internet. Could you help please?
on 13-09-2022 11:33
Hi @Pabebell
Please can you try posting the image again. Nothing has loaded on this end.
on 15-09-2022 11:58
Hey Pabebell, thank you for reaching out and a warm welcome to the community and to Virgin Media.
I am sorry you are having some issues installing your equipment, I will be able to help with this
I am going to send you a PM, please can you look out for the purple envelope. Thanks
Matt - Forum Team
New around here?