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Hub installation

Pabebell
Joining in

I received my new hub yesterday. The previous tenant had virgin media at home, therefore there must be a virgin media socket somewhere, yet nowhere to be seen. The only thing that resembles an internet socket is the one attached in the image, yet I believe that’s the phone socket? I connected the hub to that socket yesterday and it wouldn’t reach the internet. Could you help please?

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @Pabebell 

Please can you try posting the image again. Nothing has loaded on this end.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Matthew_ML
Forum Team
Forum Team

Hey Pabebell, thank you for reaching out and a warm welcome to the community and to Virgin Media.

I am sorry you are having some issues installing your equipment, I will be able to help with this

I am going to send you a PM, please can you look out for the purple envelope. Thanks 

Matt - Forum Team


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