On Friday 3 August I used the VirginMedia HubSwap URL to order a Hub 3 to replace my Hub 2. I am having tens of disconnects per day which are really impacting my WFH responsibilities.
The hub 3 is due to be delivered today, at least that's the date chose. When I log into the My VirginMedia website and select Track Orders I am told there are no orders against my account.
With call centres offline and webchat unavailable, how do I check that my order has actually been placed? I ask because I ordered a hub swap last year, got the confirmation emails, etc. and nothing ever showed up. I was passed around between the call centre and "faults" but my order was simply non-existent. I'm very worried that the same has happened again and the hub swap online ordering system doesn't work.
Any advice/help from VirginMedia folks would be most welcome.