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Hub Swap order tracking

On Friday 3 August I used the VirginMedia HubSwap URL to order a Hub 3 to replace my Hub 2. I am having tens of disconnects per day which are really impacting my WFH responsibilities.

The hub 3 is due to be delivered today, at least that's the date chose. When I log into the My VirginMedia website and select Track Orders I am told there are no orders against my account.

With call centres offline and webchat unavailable, how do I check that my order has actually been placed? I ask because I ordered a hub swap last year, got the confirmation emails, etc. and nothing ever showed up. I was passed around between the call centre and "faults" but my order was simply non-existent. I'm very worried that the same has happened again and the hub swap online ordering system doesn't work.

Any advice/help from VirginMedia folks would be most welcome.

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Re: Hub Swap order tracking

Hi,im a virgin media tech,can you send me your postcode and house number privately ..and i'll see if i can help..


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