Hub 5

[Markab17]

Hi, I'm new to Virgin media / broadband. I received my hub 5 on Friday. It's not working but at least it arrived. Not being an expert on WiFi etc, I just wondered if the hub 5 is any good ?   In the advert s  it was saying something about Gig1.  I'm guessing that's fairly fast ?  I honestly don't know. My ex partner was in charge of the TV and WiFi so I never touched it. Now I have my own.

Thanks

[Adduxi]

The Hub 5 will only give you 1Gb if that is what you pay VM for. 

If it is broken, phone VM and get a replacement.  As for is it any good, I don't have any complaints about mine.  However, everybody has differing opinions.

[jbrennand]

What colour is its light and is it flashing or steady ?

Did you sign up for the 1GB package ?  Did you get TV too?

[Markab17]

When I switch it on the white light comes on. After ten seconds or so the white light will slowly start flashing. After a minute or so it goes to a red light flashing. It does this every time I try it. I have tried re - setting it, turning it on and off, checking the connections etc. Still a red flashing light. Yeah I signed up for the 1gb package. I didn't get TV. I don't really watch TV. 

[Adduxi]

So the Hub is working but the circuit is down.  It will most likely be the cable is disconnected somewhere.  Could be outside or in the street cabinet.  You will need a VM technician to resolve. 

[jbrennand]

First thing is to check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

________________

If there are no issues reported check that the Hub is "activated" onto your account.  Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of the Hub (take a photo of its base sticker for reference) and also know your account number/password.

If they say it is on there - you need to call it in as a fault - free on 150 (VM line)  or 0345 454 1111 others (national rate). See what they say when they test your connection.