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S7yleex
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Hub 5 not working blue flashing light

So i got the new hub5 today set it up fine but have a blue flashing light i called up 5 times yesterday (because they kept hanging up) to be told i had to wait for a call in 3 hours that never happened today the same issue i explained i work from home and need the Internet and asked if i can use my old hub3 and they told me no

So what do i do 

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carl_pearce
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Re: Hub 5 not working blue flashing light

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Tom_W1
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Re: Hub 5 not working blue flashing light

Hi @S7yleex, thanks for your post and I'm sorry you've got problems with your Hub 5.

Based on what I can see on your account, your Hub 3 is the active Hub on your account at the moment - it looks like this is because we were able to reactivate this for you while we sorted the Hub 5 problem. Early indications from your account appear the fault's been fixed!

I'm going to pop you a PM just so you can confirm a couple of security account details and we can arrange a time where I can try and activate your Hub 5 that's suitable for you.

Regards

Tom_W
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