on 25-10-2022 20:37
My hub 5 is flashing red and I have connected the wires multiple times and restarting the hub which leads to a endless cycle I think I need help on virgin media connecting to the servers as it is my first time setting up the new box in a new house
on 25-10-2022 23:22
Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
on 28-10-2022 08:29
Hey @Connellk,
Welcome to the community and thanks for taking the time to post here on the forums.
I can see that you have been able to speak to the team and arrange a technician visit, please do let us know how the visit goes and I hope that we can get your issues fully resolved.
Kind Regards,
Steven_L