Everything was working fine this morning now no internet or landline. TV works ok but signal was good before now been downgraded to fair. I've checked the connections restarted the hub o no avail flashing green light. What could be the issue? Thanks
Also you can try ringing 0800 561 0061 which will give you any information local to you regarding outages. As the live TV is still working more than likely this will be an area issue.
VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
I had an outage in my area, and I put a post about this. I then noticed there was way more latency when the systems were restored 10 hrs later. I left it a few days to check and there were loads of post RCS errors, and the voltages had increased. I then removed the 6db forward path attenuator and put in a 10db one and the voltages are just a fraction above zero and the post RCS errors are down to zero as well. The latency has improved too. Its pointless sending down a technician everytime this happens as he will just do what I have done. I have suggested a passive 4 way splitter but apparently the technicians don't have them. I have a direct RG11 connection from the cabinet to the splitter, which is why I was wondering if smoothing and amplification and then attenuating that signal gives higher pings?
Thank you for reaching back out and for the very useful information as this will help others having the same issues, apologies again for any inconvenience caused, if you do have any further issues, please do not hesitate to reach back out.
