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Drjonwatson
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Hub 5 doesn’t work with tv

Just got a hub 5 - WiFi works, but Ethernet connection doesn’t, so no red button, no Netflix. Through the tv. Anyone else having these problems? Virgin want me to pay £5 a month to access tech support which I’d rather not.

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Jonny-M
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Re: Hub 5 doesn’t work with tv

This is the second time I've read of someone being asked to pay for their gadget rescue service when reporting a fault with their broadband equipment. I can't believe the company would be stupid enough for this to be official policy - what is going on in your call centres?

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Tudor
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Re: Hub 5 doesn’t work with tv

Please try a pin hole reset of the hub.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Gareth_L
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Re: Hub 5 doesn’t work with tv

Hi Drjonwatson

Sorry for the issues you have explained to us 

Have you been able to try the suggestions of a pinhole reset yet?

If so how are things looking now 

Gareth_L

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