Just got a hub 5 - WiFi works, but Ethernet connection doesn’t, so no red button, no Netflix. Through the tv. Anyone else having these problems? Virgin want me to pay £5 a month to access tech support which I’d rather not.
This is the second time I've read of someone being asked to pay for their gadget rescue service when reporting a fault with their broadband equipment. I can't believe the company would be stupid enough for this to be official policy - what is going on in your call centres?