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Hub 5 delivered with no power supply

TonyWalker23
Joining in

Hi Virgin sent me a new hub 5 as an upgrade, however there was no power supply in the package. how do i contact Virgin to get one please. Many Thanks T.

1 REPLY 1

Paul_DN
Forum Team
Forum Team

Hi TonyWalker23,

Thank you for reaching out to us in our community and welcome, sorry to hear the Hub 5.0 you received was missing its power supply, I was able to locate you on our system with the details we have for you and can see this is being dealt with after you spoke to us, if this isn't the case and you do need further help, please do not hesitate to reach back out.

Regards

Paul.