Virgin Media Community

[Glissov]

Hey guys, 

As described in the title, I have a new QuickStart with the Hub 5.
Its been connected for 5 hours or more now and I have a continually blinking blue light.
I have had the text message from VM to say my connection is live and I have tried doing a hard reset with the pin in the factory reset switch but the blue light persists and I have no internet connection.

Does anyone have any ideas for a fix?
Thanks!

[Tudor]

Possibly not activated properly call

Equipment activation on 0800 953 9500\

If that fails:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[David_Bn]

Thanks for your post on our Community Forums @Glissov, and a very warm welcome to you!

Sorry to hear of the issues with the setting up of the new Hub 5.

Can you please confirm if the service is now connected?

I've been able to locate the hub and this does appear to be showing as online.

Are devices able to connect to the hub both via wired and Wi-Fi connections?

Kindest regards,

David_Bn

[Glissov]

Hi, 

Thank you everyone for the replies. I now have internet. FYI I did try all the suggestions, I called the equipment activation and pre-install teams but they could not help fix the issue so they had to book an engineer.

When the engineer came he said it was ridiculous that the activation team could not sort this out over the phone.

The issue was basically that my 1st start=up kit got "lost" by YODEL, so VM sent out a new kit, then the "lost" kit was delivered, therefore the kit I now had was not registered to my account.

Alls well that end well, cheers!

[Kath_F]

Hi Glissov, 

Thanks for coming back to the community to update the thread. 

We're happy to hear that everything is sorted for you now. 

If you have any further issues, pop back to us here and let us know. 

Many thanks,