on 03-03-2023 22:11
Hi,
Like many other posts I`ve seen on here recently. Received Hub 5 on Wednesday and since then it keeps losing connection multiple times per day.
When it loses connection it stays locked on. It doesn't lose downstream or upstream lock.
Modem mode or router mode.
Power levels are fine etc.
In modem mode it is connected to an ASUS AXE-7800 and the config page of the router shows the WAN IP has gone.
When this happens in either mode it lasts for approx 1 minute or so then obtains it again.
Cheers
on 03-03-2023 22:15
on 03-03-2023 22:41
on 03-03-2023 22:45
on 03-03-2023 23:04
@jamesie1979 wrote:
All of what you have have suggested has been tested. I`m well versed in VM stuff.
So was DHCP doing lots of requests? was ARP to the VM WAN gateway fine and receiving replies?
04-03-2023 12:07 - edited 04-03-2023 13:02
When it loses connection the log doesn't state. Only reason I`m saying WAN IP goes is just whats the router says. That's the only indication as the Hub doesn't lose lock.
04-03-2023 12:59:20 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
04-03-2023 12:59:13 | warning | MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
04-03-2023 14:41 - edited 04-03-2023 14:42
So you have not tested with just a PC (no router) in modem mode with Wireshark?
on 04-03-2023 15:43
07-03-2023 20:08 - edited 07-03-2023 20:09
Tech came out swapped Hub 5 back to Hub 4.....problem solved. Lose 200Mb in modem mode though.
MDD Timeout in log every time connection goes down for approx 30 - 60 seconds. Router loses WAN IP then obtains it again.
Exact same as others. Here's one example.
MDD message timeout - Virgin Media Community - 5209848
on 07-03-2023 20:21
@jamesie1979 wrote:Tech came out swapped Hub 5 back to Hub 4.....problem solved. Lose 200Mb in modem mode though.
MDD Timeout in log every time connection goes down for approx 30 - 60 seconds. Router loses WAN IP then obtains it again.
Exact same as others. Here's one example.
MDD message timeout - Virgin Media Community - 5209848
So a faulty hub then? I’d bet that if they replaced it with another hub 5, and assuming that the replacement wasn’t from a faulty batch as well, you would have been fine.