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Hub 4 upgrade not delivered

Hello, I received an email from VM asking if I wanted to upgrade my Hub 3 to a Hub 4. I accepted and scheduled delivery for yesterday (26 August). I never received a confirmation from VM or Yodel, and it was not delivered yesterday. Can someone from VM please help?

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Re: Hub 4 upgrade not delivered

You can contact VM to report your problem using ...

Text service on 07533051809

150 from Virgin landline.

0345 454 1111 from any other UK  phone.

The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Hub 4 upgrade not delivered

Thanks. I actually just got an email saying there's been a delay and it's been rescheduled to next week.
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