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Warren_M
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Hub 4 upgrade due for delivery on 3/09/21 but still has not arrived

Hi, i was wondering if anybody could please assist me with this issue. I received an email saying I could upgrade to the hub 4, I then ordered this and got a delivery window for the 3rd of September. This has still not arrived with no update from Virgin media or Yodel. On my account, it says there is an order in progress and that it is due on the 3rd with no further updates.

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Ashleigh_C
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Re: Hub 4 upgrade due for delivery on 3/09/21 but still has not arrived

Hi there @Warren_M

 

Thank you so much for your first post to our Community Forums and welcome to the team! It's great to have you here! 

 

I'm so sorry to hear this has happened! I'd be more than happy to take a look into what has happened here. I will send you a PM now so we can get this chased. 

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thank you. 

Ash_C
Forum Team



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