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Hub 4 to Hub 5 - connection dropping

Joining in

I’ve just switched from a Hub 4 to a Hub 5 via self install. I’m on the same Gig1 package. 

On the first day I’ve had several instances of the Hub 5 loosing connection with the light, on the unit, flashing red. It continues to flash red until I eventually restart it. On restarting it’s been a bit hit or miss wether I get a connection or wether I have to restart again. On one occasion I had to reset. 
This has happened in both regular and modem-only mode coupled with my own router.

I’ve seen that the VM forum team are fairly active on here and  wondered if someone would mine taking a look at my stats / logs to see if anything looks unusual (I can’t face calling up the support line today). Thanks!


Forum Team (Retired)
Forum Team (Retired)

Hi Matters, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you have been experiencing issues with your Hub 5. 

I would like to take a look from our side so I am going to pop you over a private message to take a few details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon, 



I’ve not received a private message 😞

Forum Team (Retired)
Forum Team (Retired)

My sincere apologies Matters. 

I have gone ahead and sent you a message now.